The Call Center and Med Spa Scheduling Platform for Salesforce
Customizable, visual scheduling that reduces the time it takes to connect with customers.
- Speed Up Call Center Conversions
- Customize Online Booking & Self-Scheduling
- Balance Appointments, Rooms, and Providers in Your Clinic
The Call Center and Med Spa Scheduling Platform for Salesforce
- Speed Up Call Center Conversions
- Customize Online Booking & Self-Scheduling
- Balance Appointments, Rooms, and Providers in Your Clinic
Streamline Call Center Operations
Speed Scheduling While Respecting Your Rules
Every Second Counts
Minimize the time it takes to schedule a customer during a live interaction. Visualize appointment slots across multiple locations, while invisibly respecting complex scheduling requirements.
Quickly see available slots that match the required service, skilled provider, location, room, equipment, and preferred customer experience.
Med Spas are Complex
DayBack’s platform can be fully customized to your unique business model.
Seamlessly scrub open slots against your scheduling rules, including required spacing between appointments, room prep, and cleaning, staggered start times, and handoffs between staff.
Embed DayBack in Salesforce Workflows
Show available capacity matching the criteria found on an Opportunity.
Visualize potential slots that match requirements gathered upstream in a flow.
Custom Self-Scheduling Solutions
Elevate Your Brand with Intuitive and User-Friendly Online Booking
Calendars that Know Your Workflow
Automatically recommend available slots based on the customer’s criteria and your appointment availability. Pull availability, skill matching, and shifts from Salesforce in real-time so you can trust all your appointments.
Fully Branded Self-Scheduling Experience
DayBack offers complete control over the branding and visual flow of your online booking experience, offering unparalleled flexibility compared to turnkey solutions.
Anonymous and Known-Customer Experiences
Offer a truly public web-based online booking system, or a known-customer scheduling portal through Salesforce Experience Cloud.
Boost Conversions
Increase conversion rates in online booking with customizable booking experiences that pull availability and requirements from Salesforce.
In-Store Med Spa Scheduling
Manage Appointments and Schedule Follow-ups
Effortless Appointment Management
Staff can easily manage appointments generated through both call center interactions and online self-scheduling while also facilitating the creation of follow-up appointments on-site.
Optimized Views for In-Store Scheduling
Appointments can be easily dragged between rooms or staff members to balance resource allocation as necessary–all while DayBack checks your changes against your scheduling rules and patient/appointment criteria.
Role-Specific Views and Workflows
DayBack ensures role-specific user interfaces and workflow experiences, by recognizing the distinct needs of sales, operations, service staff, and management teams. Control what each group sees and customize workflows to align with each team’s requirements.
Quickly Capture New Customers
Without Creating Duplicates
Custom New Contact Workflows
DayBack’s customized scheduling wizards allow staff to quickly add a customer, or access existing customer history.
Book follow-up appointments while knowing your customer’s preferences and any relevant appointment criteria for required follow-ups.
Tight Integration with Salesforce
DayBack has no database of its own and connects directly to your leads and contacts. There is no synchronization to stay on top of. Schedulers working in DayBack read from and write to Salesforce in real time.
The Power of Schedule Analytics
Optimize Your Capacity and Resource Utilization
Analytics Features for In-Depth Insight:
- Sales and Operations teams can gain insights into past and potential scheduling scenarios using DayBack’s analytics dashboards.
- Meet your goals without burning out your team.
- Gain valuable insights into customer behavior by tracking metadata collected during the fulfillment of each appointment, including duration, wait time, and utilization.
- Apply probabilistic scheduling to future appointments and make better decisions by seeing scheduling stats over time.
Great System Game Changer. Dayback has been a great purchase for our business and has improved Call Centre speed and productivity. The development team listened and met the brief first time, and go-live was easy and smooth. I would recommend this system to anyone.
Tony Harris
SkinKandyGreat customer service and loving the product! I highly recommend DayBack to anyone using a calendar. The product is extremely user-friendly, and the team of people are simply amazing. They have made so many things possible for us!
Chelsey Collum
Milan Laser Hair RemovalGreat Developers. I worked with DayBack’s professional services team to help us with a business requirement related to scheduling in the calendar using Lightning Scheduler from the calendar. This utilizes their “Slots” development. It was a great experience, Jason the developer I worked with was great at communicating his progress and was helpful at recommending additional suggestions to make the experience even better. I’d highly recommend to anyone who needs further than out-of-the-box development to work directly with the DayBack team.
Cameron Kulik
Red Mountain Weight LossDesigned to be customized
Easy for admins to configure while including the hooks developers need to truly customize your worklows.
Maps & Locations
Visualize your store, staff and customer locations on a map or recommend nearby locations with more availability.
Timezones
Automate timezone adjustments based on clinic and customer locations. Ideal for centralized call centers across multiple countries and timezones.
Drag to Room/People
Drag appointments to new people, rooms, or procedures to visually balance your workload.
Organize Resources into Folders
See through the clutter by focussing on resource folders based on teams, capabilities, regions, stores, or business processes. Create resources by hand or pull them from your Salesforce objects.
Style with Icons & Colors
Use icons to make appointment types stand out. Label specific problems, such as appointments running long, or customers which require special handling.
Triggers, Roles, & Permissions
DayBack respects your Salesforce roles and permissions sets. Edits you make in DayBack follow the same rules, triggers, flows as edits made in your own pages.
Thorough Documentation
Customize with confidence. Docs, examples, and strategies are available online and in-app. And if you get stuck, we’ve got your back. Implementation packages available.
Web and Mobile Browsers
DayBack works great in all modern web and mobile browsers and in Salesforece Mobile.
See your own schedule in DayBack Calendar for Salesforce
Install a free trial from the Salesforce App Exchange and DayBack will show your Events, Tasks, and Campaigns by default. Then follow step-by-step instructions to show more of your own objects on the calendar.
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