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Customer Support / JavaScript – Remote (June 2022)
$60,000 – $70,000 per year, full time. This position is always remote.
We’re looking for someone to support and extend DayBack Calendar for our customers. You’ll be answering customers’ questions, augmenting our documentation, and helping customers modify the JavaScript snippets they use to customize their calendars.
For many of our customers, DayBack is the first opportunity they’ve had to design a scheduling app that works for them. It’s the first time they’re not overextended: not making promises they can’t keep. Helping customers get all this accomplished is incredibly satisfying. You’ll be joining a team that is beloved by our customers: a team that gets a lot of thanks and that our customers refer to as heroes.
The Work
We provide a lot of support to our customers as they deploy our flagship app, DayBack Calendar.
You’ll be emailing and screen-sharing with customers to help them map the calendar to the activities they want to schedule. And you’ll be extending calendar actions in JavaScript to help customers customize calendar behaviors to match their workflow.
You’re not afraid to call or video-chat with customers and have them ask questions you can’t answer right away (you’ll always have the team to help you). And ideally, you have some customer-facing experience; working on a software help desk, in IT support, or consulting on your own.
You’ll be writing a lot of emails telling customers how to modify our app, so you’re a fluid and confident writer. The position is a mix of support and development: there’s a lot of listening to what customers are looking for and suggesting solutions–many of which are well documented so customers can deploy them on their own. But some solutions will need to be modified, and customers will ask you to help them do that. At first, you’ll connect customers to team members and watch how they customize things, but soon you’ll use your JavaScript, CSS, and HTML skills to customize DayBack, or take a look at their work when they get stuck.
Are we looking for a Salesforce Admin?
We do a lot of work in Salesforce, so any experience you have there will help. However, Salesforce is also the easiest part of the job to learn, and this position can be a great introduction to the Salesforce ecosystem.
Are we looking for an experienced JavaScript developer?
Not necessarily. You’ll need to be familiar with basic JavaScript, HTML, and CSS, such as that used in custom actions like this one (you can download that action’s JS to see what’s involved). We don’t expect you to write a snippet like that from scratch, but you should be able to take code like that and customize it by extending the query or adding an IF condition. We’ll ask you to do some of that in the take-home coding challenge (item 4 in the “hiring process” below).
You do not need experience with a particular framework like React since most of the customizations you’ll be working with are written in plain old JavaScript.
How to apply
We’ll want to see your resume and work samples (below). Please send a note with both to support@dayback.com
Samples of your work
JavaScript – If you have examples of your work or side projects, we’d love to see anything that represents where you are with JavaScript, CSS, and HTML.
Writing – Communication (and empathy) are the keys to building and supporting great software. So we want to know that you can write well. If you’re blogging, just send us a recent post you like. Otherwise, please send us a paragraph or two about something you’d like us to know about you. If that’s too personal, then maybe a couple of paragraphs about something that brings you joy.
Hiring process
1. Send us an email with your resume, work, and writing sample described above.
2. Phone call with the CEO: non-technical, getting to know each other and seeing if this could be a fit.
3. Video chat with the CEO and team members, talking about your experiences, and everyone’s goals. Some of the discussions will be technical but no coding.
4. Take-home coding challenge to modify two JavaScript actions in DayBack. Questions are highly encouraged.
5. Video chat to discuss the challenge. Call references and do a background check.
6. Offer extended.
7. Join the team.
FileMaker Developer – Advanced – Remote (June 2022)
$90,000 – $100,000 per year, full time. This position is always remote.
We’re looking for an advanced FileMaker developer to join the SeedCode team and help us deploy and extend large custom apps for our clients.
The Work
In addition to building and supporting DayBack Calendar, we do a lot of small custom projects to help our customers deploy it. Some of those projects become very large, multi-year engagements.
You’ll be working on one or more of these large projects and collaborating with senior developers who have worked on the projects before you. (You’ll also have an opportunity to mentor more junior developers, some of whom are new to FileMaker, having come from JavaScript or Salesforce backgrounds.)
On big projects, we break tasks down into small chunks and deploy them into production every week or two. (We manage these small chunks in Jira, so familiarity with that is a plus.) You’ll make videos for customers to document your work and lead weekly meetings to present your work and determine the requirements for the next few weeks’ work. There is a lot of customer interaction in this role, usually with the project’s senior stakeholders.
Desired Skills
Here’s what will help you be successful in this role:
- Selector Connector – a method of organizing the relationship graph to reach into tables out of context. Some of our work has been in production for a long time and uses this technique.
- Virtual Lists
- FileMaker Server administration
- Privilege set management
- Custom menus
- Server-side scripting
- Audit Logs in FileMaker
- Strong math skills and experience with financial reporting
- Transactions / single-commit processes
- General FM design fluency (themes, conditional formatting, window management, hidden slide control panels, etc.)
- Connecting to APIs and troubleshooting API requests with Postman (or your tool of choice)
Are we looking for an experienced JavaScript developer?
No. While JavaScript is a big part of our practice here and a considerable part of our DayBack for FileMaker calendar, we do a lot of work that isn’t focused on JavaScript. We imagine anyone with the FileMaker skills described above has played around with JavaScript in FileMaker–likely as part of working with APIs–but this doesn’t need to be your thing. And if you’d like to learn more JavaScript as part of your FileMaker work, this is the place.
How to apply
We’ll want to see your resume and work samples (below). Please send a note with both to support@seedcode.com
Samples of your work
FileMaker – We’d love to see examples of your work, but understand that some may be for clients and not stuff you can just send us. Screenshots work, along with short explanations of the business problem being solved. And if you have screenshots of tricky things like virtual lists or scripts using transactions, that would also help. We just want to get a sense of what’s comfortable for you in FileMaker and what’s on the edge of your range.
Writing – Communication (and empathy) are the keys to building and supporting great software. So we want to know that you can write well. If you’re blogging, just send us a recent post you like. Otherwise, please send us a paragraph or two about something you’d like us to know about you. If that’s too personal, then maybe a couple of paragraphs about something that brings you joy.
Hiring process
1. Send us an email with your resume, work, and writing sample described above.
2. Phone call with the CEO: non-technical, getting to know each other and seeing if this could be a fit.
3. Video chat with the CEO and team members, talking about your experiences, and everyone’s goals. Some of the discussions will be technical but no coding.
4. Take-home coding challenge to modify two FileMaker scripts/layouts. Questions are highly encouraged. This is about seeing how we’ll work together, so the whole point is some back and forth is the whole point.
5. Video chat to discuss the challenge. Call references and do a background check.
6. Offer extended.
7. Join the team.
React Developer- Advanced – Remote (March 2022)
$90,000 – $100,000 per year, full time. These positions are always remote.
The Work
SeedCode is seeking to hire an experienced JS developer for front-end and back-end work. You will be extending a user portal augmenting a large app we’ve been building over the last eight years. We’re adding property mapping, document management, and chat to this project over the next year: there is a lot of room to put your own stamp on this project. Eventually, we’d also look for you to contribute to DayBack Calendar where there are also lots of opportunities to make a big impact.
Sometimes you’ll be following established patterns within our app. Oftentimes you’ll be inventing new patterns. Having pride in your craftsmanship whether you’re following or inventing is key.
Our stack currently includes React and Firebase and we’d want you to be fluent with those. We’re also a Salesforce ISV with DayBack Calendar in AppExchange (http://sforce.co/1SlhFuE), so if you have experience developing in Salesforce that could be a big plus.
What’s an advanced JS developer?
This is not your first big project and you’ve worked on a multi-developer team before. You’ve shipped a customer-facing project and while you may not have been solely responsible for the deployment, you can take the reins and execute a customer’s vision. You can work on your own and determine which tech is appropriate to solve new problems. You’re looking forward to mentoring junior developers and are looking for your own mentoring around design, project management, and business strategy.
Specifically, we’re looking for
- 2+ years professional web development experience using React
- 1 (or 2) years experience in Cloud development using GCP, AWS, or Azure. GCP preferred
- Experience with NoSQL, Firebase preferred including security rules and cloud functions
- Expertise in Node.js
- Comfort using CSS to match high fidelity mockups
- Excellent written communication skills, compassion for the customer, an interest in coaching other devs
How to apply
Please send a note with your resume and work samples (below) to support@seedcode.com along with any questions you may have.
Samples of your work
JS Work – We’d love to see screenshots of your work, your side project, or whatever best represents where you’re at with React. If all your work was done for an employer and you can’t share any of it, we understand and can talk about that work during your interview.
Writing – Communication (and empathy) are the keys to building great software. So we want to know that you can write well. If you’re blogging, just send us a recent post you like or a video from a talk you’ve given. Otherwise, please send us a paragraph or two about some issue on which you’ve picked a side. This doesn’t have to be something you’re passionate about and it needn’t be political. It could even be a coding issue or some mundane item you’ve changed your mind about. We find that we’re often laying out the pros and cons of competing approaches to our customers or team members, so we’d like your writing sample to do that for us: pick any topic you’d like, and help us decide between two options.
Hiring process
1. Send us an email with your resume, work, and writing sample described above.
2. Phone call with the CEO: non-technical, getting to know each other and seeing if this could be a fit.
3. Video chat with the CEO and members of the team, talking about your experiences, and everyone’s goals. Some of the discussion will be technical, but no coding.
4. Take-home coding challenge to make small customizations to a couple React projects.
5. Video chat to discuss the challenge. Call references and do a background check.
6. Offer extended.
7. Join the SeedCode team.
General information
Location: We’ve always been an all-remote company, so you’ll be working at your own place but in close contact with our team over the phone, video, Slack, and in-person when it works out. We prefer folks in states where we have other employees, meaning WA, OR, PA, TN, NC, and CO, but we’re open to expanding that for the right candidates; you must have permanent residency in the USA.
Benefits: SeedCode offers full-time employees a 401(k) with employer match, a health plan with 100% employee coverage and a contribution towards covering additional family members, a generous paid vacation plan, maternity/paternity leave, and developers receive a yearly allowance for augmenting their own gear. We’ll help you carve out time for volunteering or contributing to open-source projects, even if they’re not directly on mission for DayBack. SeedCode is committed to giving developers a sane life in tech and a work-life balance you’re proud of. Schedule balancing is not just baked into our product; it’s a project within the company and between each of us to make time for what’s most important.
Mission: What we’re trying to accomplish: our mission. And the problem we’re trying to solve: your calendar is a horror movie. We are committed to building a more diverse and inclusive company.
