When we make promises to our customers, we often create reminder events in DayBack to follow up on the commitments we’ve made. In today’s post, we’ll show you a customization we built to automate reminders by integrating DayBack with our help desk platform. We use Help Scout to manage our customer service workflow, but we […]
For Developers
Customize Your Calendar with Buttons
Add a Button Launcher to DayBack Run flows and custom actions from your own menu in the calendar We love hearing about all the cool ways our customers are integrating DayBack into their existing applications. And we’ve frequently had requests to add custom buttons that triggering specific workflows or toggle between views. Today we’d love […]
A Smart Multi-Select for DayBack
DayBack supports selecting multiple items on the calendar by shift-clicking on them, as documented here. However, what if we want to use custom logic to determine which items are selected. For example, what if we want to quickly select items that share the same resource, contact, status, or another facet of the items we are viewing. […]
Open to a Default Bookmark for Each User
To be productive, your users need a calendar view optimized for their individual workflow. Once you’ve configured DayBack to tell the right stories to each user, you can save this setup as a default bookmark. Using bookmarks, you can snap to specific views and filters, easily switching between workflows when selecting a different bookmark. Now your […]
Extending TaskRay with DayBack: Adding Times and Timezones
We recently had the opportunity to work with a customer, 2Win Global, who has been a long-time fan of TaskRay. 2Win trains the largest and most successful technology companies globally to improve their sales demos and presentations resulting in improved win-rates and revenue. They’d been hosting all-day training workshops, but now that they were doing lots of […]