It’s common for customers to have lists of items they need to schedule. These may be contracted services on an order that was just approved or canceled appointments that need rescheduling. Often, these items don’t appear on the calendar because they don’t yet have a date assigned or their date is in the past. Now […]
Blog: Tools to Defend Your Time
Resentment & Boundaries
Resentment is the feeling of frustration, judgment, anger […] related to perceived unfairness or injustice. It’s an emotion that we often experience when we fail to set boundaries… ― Brené Brown (#DefendYourTime)
One Click Done!
DayBack has a new productivity enhancement that rewards you when you have completed a task on your calendar. Quickly change a task’s status by clicking on it while a particular key is held down. Your action will play a sound along with an animation to reward you for marking the task “done.” Each keyboard shortcut […]
Call Center Scheduling – Filtering by Skill And Location
Click-to-Filter: Show Resource Tags in the Calendar’s Sidebar We’d love to show you the latest addition to our collection of DayBack extensions. This new sidebar enhancement allows you to harness the full power of Resource Tags when filtering your calendar by resource. Resource tags allow you to define a set of skills or attributes for […]
Memory is Making
Perhaps memory is not merely the preservation of a moment in the mind, but the process of repeatedly returning to it, carefully breaking it up in parts and assembling them again until we can make sense of what we remember. – Laila Lalami