When we make promises to our customers, we often create reminder events in DayBack to follow up on the commitments we’ve made. In today’s post, we’ll show you a customization we built to automate reminders by integrating DayBack with our help desk platform. We use Help Scout to manage our customer service workflow, but we […]
Blog: taking back your day
Customize Your Calendar with Buttons
Add a Button Launcher to DayBack Run flows and custom actions from your own menu in the calendar We love hearing about all the cool ways our customers are integrating DayBack into their existing applications. And we’ve frequently had requests to add custom buttons that triggering specific workflows or toggle between views. Today we’d love […]
Resource Filters and Skill-Based Scheduling
Match available resources to the demands of your work by filtering based on resource location, skills, or any tags you need. Folders are a great way to organize your resources, and it’s common for larger organizations to create folders for each location or for teams. This way, I can easily filter for “my team” or […]
A Smart Multi-Select for DayBack
DayBack supports selecting multiple items on the calendar by shift-clicking on them, as documented here. However, what if we want to use custom logic to determine which items are selected. For example, what if we want to quickly select items that share the same resource, contact, status, or another facet of the items we are viewing. […]
Eliminate the Unnecessary
The ability to simplify means to eliminate the unnecessary so that the necessary may speak.